About Gorgias

Gorgias is a helpdesk purpose-built for online stores, plugging directly into ecommerce platforms like Shopify, BigCommerce, and Magento to show order data alongside every support ticket automatically. It automates common ecommerce tasks such as where-is-my-order questions and integrates social channels directly into the support workflow, differentiating it from general-purpose helpdesks that require manual configuration to surface commerce context. Gorgias generally uses per-ticket billing, which can become expensive during high-volume months, differing from HappyFox's more predictable per-agent pricing model, making the choice between the two often come down to which billing structure fits a store's ticket volume pattern.

Key features

Native ecommerce context

Order data automatically appears alongside every support ticket

Platform-native integration

Deep, purpose-built connections to Shopify, BigCommerce, and Magento

Social channel support

Integrates social media conversations directly into the ticket workflow

Automated WISMO handling

Purpose-built automation for common order-status questions

Pros and cons

✓ Pros

Deepest ecommerce-native context of any helpdesk, order data automatically visible

Purpose-built specifically for online store support, not a generic helpdesk retrofit

Strong social channel integration alongside standard chat and email

Well suited for the common Shopify support use cases like WISMO and returns

✗ Cons

Per-ticket billing can punish stores during high-volume sales periods

Narrower fit for companies needing multi-department support beyond pure ecommerce

Less suited to non-ecommerce businesses than general-purpose helpdesks

Competing directly with newer AI-native ecommerce tools like Yuma AI

Best for

Shopify, BigCommerce, and Magento store ownersEcommerce brands wanting order context automatically in every ticketTeams handling high volumes of WISMO and returns questionsOnline stores prioritizing social channel support integration

Why this score

eCommerce focused helpdesk AI with Shopify-native automation

G2 4.6/5 (900 reviews). eCommerce helpdesk.