About Lorikeet

Lorikeet is an AI customer support agent platform positioned for regulated industries and complex B2B environments requiring judgment, policy interpretation, and multi-system coordination, differentiating itself from consumer-volume-optimized competitors like Sierra. It resolves tickets across chat, email, and SMS at roughly $0.80 to $0.95 per resolution, and voice at $1.20 to $1.50 per resolution, with transparent published pricing rather than opaque enterprise quotes. Escalations are not charged, and customers hold veto power over what counts as a successful resolution. Its standalone QA agent, Coach, provides 100% automated quality assurance deployable independently at roughly $0.25 to $0.30 per ticket.

Key features

Transparent per-resolution pricing

Published rates rather than opaque enterprise-only quotes

Policy-aware resolution

Built for judgment calls and policy interpretation, not just simple FAQs

Coach QA agent

100% automated quality assurance, deployable standalone

Escalations not charged

Only successful, customer-verified resolutions are billed

Pros and cons

✓ Pros

Rare transparent, published per-resolution pricing in a category dominated by opaque quotes

Purpose-built for regulated industries and complex multi-system coordination

Fair billing model: escalations aren't charged and the customer verifies resolutions

Coach QA agent can be deployed independently for automated quality assurance

✗ Cons

Less proven at the extreme consumer-brand scale that Sierra specializes in

Smaller company with less funding and market presence than Sierra or Decagon

Per-resolution costs can still add up meaningfully at very high volume

Newer entrant with a shorter enterprise track record than established players

Best for

Regulated industries: fintech, healthcare, insuranceComplex B2B support requiring policy judgment and system coordinationCompanies wanting transparent, predictable per-resolution pricingTeams wanting standalone automated QA via Coach

Why this score

Fastest rising AI support platform for regulated and fintech industries

G2 4.8/5 small base. Fastest rising regulated sector.