AI Chat, Deflection & Voice Agents — Full Rankings
| Rank | Company | AT500 Score | Monthly Change | Best For | |
|---|---|---|---|---|---|
| 1 |
Intercom
intercom.com
|
9.2
|
▲ +2 | Product-led companies where support happens inside the app, Startups wanting fast AI support setup | Profile → |
| 2 |
Ada
ada.cx
|
8.6
|
▲ +2 | Large enterprises with 300,000+ annual support conversations, Companies prioritizing AI-first deflection at scale | Profile → |
| 3 |
Yuma AI
yuma.ai
|
8.5
|
▲ +3 | Shopify merchants drowning in repetitive WISMO tickets, Ecommerce brands already on Gorgias or Zendesk | Profile → |
| 4 |
Lorikeet
lorikeetcx.ai
|
8.3
|
▲ +3 | Regulated industries: fintech, healthcare, insurance, Complex B2B support requiring policy judgment and system coordination | Profile → |
| 5 |
Decagon
decagon.ai
|
8.3
|
▲ +4 | Tech companies doing primarily chat and email support, Enterprises wanting natural-language workflow control with engineering support | Profile → |
| 6 |
Forethought
forethought.ai
|
8.1
|
▲ +1 | Enterprises wanting an AI layer on top of an existing helpdesk, Teams drowning in ticket triage and routing overhead | Profile → |
| 7 |
Sierra AI
sierra.ai
|
8
|
▲ +2 | Fortune 500 consumer brands with large CX budgets, Enterprises needing sub-second voice latency at scale | Profile → |
| 8 |
Kustomer
kustomer.com
|
7.8
|
▼ -1 | Teams wanting CRM-style customer context over pure ticketing, Companies frustrated by AI deflection tools lacking customer history | Profile → |
| 9 |
Aisera
aisera.com
|
7.6
|
-- | Large enterprises wanting unified IT and customer support automation, Organizations with complex internal service management needs | Profile → |
| 10 |
Capacity
capacity.com
|
7.6
|
▲ +1 | Teams wanting AI automation without migrating off their existing helpdesk, Mid-market companies seeking a middle ground between DIY and enterprise pricing | Profile → |
| 11 |
Talkdesk
talkdesk.com
|
7.6
|
-- | Voice-first contact centers with 50-500 agents, Financial services, healthcare, retail, and BPO contact centers | Profile → |
| 12 |
Kore.ai
kore.ai
|
7.5
|
-- | Large contact centers with heavy voice requirements, Regulated industries needing on-premises deployment options | Profile → |
| 13 |
Genesys Cloud
genesys.com
|
7.5
|
-- | Large enterprises needing the deepest omnichannel feature set, Organizations prioritizing platform maturity over lowest cost | Profile → |
| 14 |
LivePerson
liveperson.com
|
7.1
|
-- | Large global enterprises with high conversation volume, Organizations needing deep multi-channel customization | Profile → |