Helpdesk & Ticketing Platforms — Full Rankings
| Rank | Company | AT500 Score | Monthly Change | Best For | |
|---|---|---|---|---|---|
| 1 |
Salesforce Service Cloud
salesforce.com
|
9
|
▲ +1 | Large enterprises needing deep customization and governance, Organizations already invested in the Salesforce ecosystem | Profile → |
| 2 |
Zendesk
zendesk.com
|
8.9
|
-- | High-volume support teams handling 50,000+ tickets monthly, Enterprises needing strict SLA enforcement and compliance | Profile → |
| 3 |
HubSpot Service Hub
hubspot.com
|
8.9
|
▲ +1 | Teams already using HubSpot CRM for sales and marketing, Companies wanting unified customer context across departments | Profile → |
| 4 |
Freshdesk
freshdesk.com
|
8.7
|
▲ +1 | Small to mid-sized businesses on a budget, Teams wanting fast, low-friction setup | Profile → |
| 5 |
Zoho Desk
zoho.com
|
8.2
|
-- | Budget-conscious teams already using other Zoho products, Small to mid-sized businesses wanting deep customization at low cost | Profile → |
| 6 |
HappyFox
happyfox.com
|
7.9
|
▲ +1 | Mid-market companies needing support, IT, and HR in one platform, Teams wanting predictable costs during high-ticket-volume periods | Profile → |
| 7 |
Hiver
hiverhq.com
|
7.7
|
▲ +1 | Google Workspace organizations wanting a native Gmail helpdesk, Small to mid-market teams wanting minimal workflow disruption | Profile → |
| 8 |
ServiceNow CSM
servicenow.com
|
7.5
|
-- | Large enterprises already running ServiceNow for IT service management, Organizations needing deep cross-department workflow automation | Profile → |